Privacy Policy
Last updated: 4 October 2026
ZEST Singles respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information ZEST Singles collects, why it is collected, how it is used and stored, who it may be shared with, how long it may be retained, and your rights in relation to your personal information.
1. Who we are
ZEST Singles is operated by Sarah Briggs as a sole trader.
ZEST Singles organises personally hosted singles events, social events and Speed Dating, primarily in Exeter and across Devon.
ZEST Singles is registered as a data controller and pays the required data protection fee.
Registration reference: C1193179
Our correspondence address is:
ZEST Singles
c/o The Bell Business Centre
196A Cheltenham Road
Bristol
BS6 5QZ
Email: info@zestsingles.co.uk
2. Personal information we may collect
Depending on how you interact with ZEST Singles, we may collect information including:
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your name;
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email address;
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mobile telephone number;
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year of birth;
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gender;
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town or city;
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information about how you heard about ZEST;
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membership status and membership information;
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events you have booked or attended;
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booking and transaction information;
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your communication and marketing preferences;
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correspondence you have with ZEST;
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survey or feedback responses;
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Speed Dating selections and mutual-match information; and
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technical information about how you use our website, including information collected through cookies and similar technologies.
We aim to collect only information that is reasonably necessary for operating ZEST and providing our services.
3. How we collect your information
We may receive personal information directly from you when you:
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join ZEST Membership;
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complete a ZEST form;
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subscribe to receive ZEST news or updates;
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book or attend an event;
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participate in ZEST Speed Dating;
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complete a survey or provide feedback;
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contact us by email, telephone, text message, website form or social media;
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communicate with us about an event, membership or other enquiry; or
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otherwise interact with ZEST.
We may also receive information through services used to operate ZEST, including Eventbrite, HubSpot, Stripe and other service providers described below.
4. How and why we use your information
We may use your personal information to:
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administer your ZEST Membership;
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process and administer event bookings;
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communicate with you about events you have booked;
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provide membership benefits and membership communications;
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manage cancellations, transfers, refunds and payments;
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operate ZEST Speed Dating and process mutual matches;
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respond to enquiries and correspondence;
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send marketing communications where permitted;
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administer surveys and feedback;
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manage the safety, security and appropriate operation of ZEST events;
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maintain appropriate business, accounting and transaction records;
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establish, exercise or defend legal claims or deal with disputes;
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comply with our legal and regulatory obligations;
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understand how our website and marketing are performing; and
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improve ZEST's services and customer experience.
5. Our lawful bases for using your information
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, ZEST may rely on:
Contract — where processing is necessary to provide a membership, event, booking or other service you have requested or to take steps at your request before entering into a contract.
Consent — for example, where you have chosen to receive certain marketing communications. You can withdraw your consent at any time.
Legitimate interests — where processing is reasonably necessary for the operation and administration of ZEST and your interests and fundamental rights do not override those interests. This may include responding to enquiries, maintaining appropriate business records, protecting ZEST and its customers, dealing with disputes and improving our services.
Legal obligation — where we need to process or retain information to comply with applicable legal, tax, accounting or regulatory requirements.
The lawful basis used will depend upon the particular information and the reason it is being processed.
6. Marketing and communications
You may choose to receive emails from ZEST about events, Speed Dating, dating opportunities and other relevant ZEST news and updates.
Marketing communications may be sent using services including Eventbrite, HubSpot and, occasionally, directly by ZEST.
Where consent is required for electronic marketing, we will seek the appropriate consent.
Eventbrite may also allow attendees to choose whether they wish to receive further events and news from ZEST through Eventbrite.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in an email or by contacting ZEST.
Unsubscribing from marketing does not prevent us from sending communications that are necessary to administer an existing membership, booking, event, payment or other service you have requested.
We may retain limited information about an unsubscribe request to ensure that we respect your marketing preferences in future.
7. ZEST Membership
When you become a ZEST member, we collect and use information necessary to administer your membership and provide membership benefits.
This may include your name, contact details, year of birth, gender, town or city, membership status and relevant membership activity.
The optional marketing choice on the ZEST Membership form is separate from the administration of your membership. You do not have to consent to general marketing in order to become a ZEST member.
8. Event bookings
ZEST primarily uses Eventbrite to manage event bookings.
When you book an event, information such as your name, email address, telephone number and booking details may be provided to ZEST so that we can administer your booking and the event.
Payment information for normal Eventbrite event bookings is processed through Eventbrite's payment systems.
ZEST does not receive or store your full debit or credit card number.
9. Payments and Stripe
Stripe is used to process ZEST Membership subscriptions and may also be used for certain other payments, such as events or meals requiring advance payment.
Stripe processes and stores payment-card information in accordance with its own security and privacy requirements.
ZEST may be able to see limited payment information, such as transaction information, payment status, card type and the last digits of a payment card, but ZEST does not receive or store your full card number.
10. Speed Dating
ZEST collects additional information where necessary to operate Speed Dating.
Following an event, participants may submit their selections using a Google Form. Where two participants mutually select one another, ZEST sends an introduction email containing each participant's first name and email address.
This sharing takes place only in connection with a mutual match and in accordance with the information provided to participants when submitting their selections.
ZEST does not disclose which participants selected someone where there was no mutual match.
Speed Dating selections are normally retained for up to one month following the relevant event and are then deleted.
A temporary spreadsheet may be used to process mutual matches. This is overwritten for subsequent Speed Dating events.
Ordinary event-booking records showing that somebody booked or attended Speed Dating may be retained in accordance with our general record-retention arrangements.
11. Health, disability and accessibility information
ZEST does not routinely collect or maintain records about customers' health or disabilities.
Occasionally, you may voluntarily provide health, disability or accessibility information when asking whether an event is suitable for you or whether an adjustment can reasonably be made.
Where this happens, ZEST will use the information only where reasonably necessary to respond to your enquiry, consider an appropriate adjustment or facilitate safe participation in an event.
ZEST does not routinely add this information to customer profiles or maintain a database of attendees' health or disability information.
Information voluntarily provided in correspondence may remain within the relevant business correspondence for an appropriate period.
12. Special category information
ZEST does not routinely seek to collect information about ethnicity, religion, political beliefs, sexual orientation or other special category personal information.
Please do not provide sensitive personal information unless it is genuinely necessary for us to deal with a particular enquiry or request.
Where ZEST needs to process special category information, we will do so only where an appropriate lawful basis and condition under applicable data protection law are available.
13. Photographs and video
ZEST does not routinely photograph or film attendees at events.
Occasionally, photographs or video may be taken at a ZEST event for promotional or communications purposes.
Where identifiable attendees may be photographed or filmed for these purposes, ZEST will take reasonable steps to make attendees aware and provide an appropriate opportunity for anyone who does not wish to be included to let us know.
14. Who we may share your information with
ZEST does not sell your personal information.
We may share or process personal information through trusted service providers used to operate ZEST, including services providing:
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event booking and ticketing;
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customer/contact management;
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email and communications;
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payment processing;
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website hosting;
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forms and surveys;
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automation;
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SMS communications;
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analytics and advertising; and
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business productivity and file-storage services.
Providers currently used by ZEST include Eventbrite, HubSpot, Stripe, Google, Wix, Zapier, FireText and SurveyMonkey.
These providers process information in accordance with their respective roles, contractual arrangements and privacy obligations.
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.
15. Event venues and ZEST hosts
ZEST does not normally provide attendee contact information to restaurants, hotels or other event venues. ZEST is normally the venue's contact for the booking.
Where another person is authorised to host a ZEST event on our behalf, that host may receive limited attendee information, such as an attendee name list, where necessary to run the event.
Hosts are expected to use that information only for the relevant event and to delete or dispose of the attendee list when it is no longer required.
16. International transfers
Some of the technology and service providers used by ZEST may process or store personal information outside the United Kingdom.
Where personal information is subject to a restricted international transfer, we expect the relevant provider or transfer to use an appropriate mechanism permitted under UK data protection law, such as UK adequacy regulations or appropriate contractual safeguards, where required.
17. How long we keep personal information
ZEST does not keep personal information for longer than reasonably necessary for the purposes for which it is held.
As a general rule, customer, membership, event, transaction and relevant business records may be retained for up to six years where reasonably necessary for business, accounting, tax, legal, dispute-resolution or record-keeping purposes.
Information may be deleted sooner where there is no longer a reasonable need to retain it.
Some information may need to be retained for longer where necessary in connection with an ongoing complaint, dispute, legal claim, regulatory requirement or other legal obligation.
Speed Dating selections are subject to the shorter retention period described above and are normally deleted within one month of the relevant event.
Where information has been genuinely anonymised so that an individual can no longer be identified, anonymised information may be retained for longer.
18. Website analytics, advertising and cookies
The ZEST website uses cookies and similar technologies.
We use services including Google Analytics, Google Ads and Google Tag Manager to help us understand website usage, measure advertising performance and improve our website and marketing.
Our website is hosted using Wix and uses a cookie consent mechanism to manage relevant cookie choices.
Where consent is legally required for non-essential cookies or similar technologies, these should not be used unless the appropriate consent has been obtained.
Further information is available in our Cookie Policy and through the cookie settings on our website.
19. Keeping your information secure
ZEST takes reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
We also use established third-party providers to operate important parts of our systems and services.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
If a personal data breach occurs, ZEST will assess and respond to it in accordance with applicable data protection law, including notifying the relevant regulator and/or affected individuals where legally required.
20. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
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be informed about how your personal information is used;
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request access to personal information held about you;
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ask for inaccurate or incomplete information to be corrected;
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ask for personal information to be erased in certain circumstances;
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ask us to restrict the processing of your information in certain circumstances;
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object to certain processing;
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request data portability where applicable;
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withdraw consent where processing is based on consent; and
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raise a concern or complaint about the way your personal information has been handled.
These rights are not absolute and may be subject to legal exceptions.
For example, a request for deletion does not necessarily require ZEST to erase information that we are legally entitled or required to retain, including information reasonably required in connection with legal claims, accounting obligations or disputes.
21. Subject access and other data rights requests
If you wish to exercise a data protection right, including requesting access to the personal information ZEST holds about you, please contact:
Email: info@zestsingles.co.uk
or write to:
ZEST Singles
c/o The Bell Business Centre
196A Cheltenham Road
Bristol
BS6 5QZ
We may need to take reasonable steps to verify your identity before disclosing personal information or acting on certain requests.
We will respond to valid requests within the timescales required by applicable data protection law.
22. Data protection complaints
If you are concerned about the way ZEST Singles has collected, used, stored, disclosed or otherwise handled your personal information, please contact us using the details above.
ZEST has a procedure for handling data protection complaints.
We will:
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acknowledge a data protection complaint within 30 days of receiving it;
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take appropriate steps to investigate the complaint without undue delay;
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keep you appropriately informed about the progress of the investigation; and
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inform you of the outcome of the complaint without undue delay.
These arrangements relate specifically to data protection complaints and are separate from ordinary customer-service matters or disputes concerning event bookings, membership or attendance.
You also have the right to raise a concern with the UK's data protection regulator if you are dissatisfied with the way your personal information has been handled or with our response to your complaint.
23. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to ZEST's services, systems, business practices or applicable law.
The latest version will be published on the ZEST Singles website and the date at the top of this policy will show when it was last updated.
24. Contacting ZEST
If you have a question about this Privacy Policy, your personal information or your data protection rights, please contact:
ZEST Singles
c/o The Bell Business Centre
196A Cheltenham Road
Bristol
BS6 5QZ
Email: info@zestsingles.co.uk
Website: www.zestsingles.co.uk
Data protection registration reference: C1193179